Pawmstead is a small, independent online shop for dogs, cats and the people who look after them. We are a new store, and we keep the catalog small on purpose: practical everyday gear and toys that solve common pet-owner problems, like night walks, bored indoor cats and comfortable rest.
How we work
- Shipping: we ship within the United States only, and US shipping is free on every order. Orders are processed in 1-3 business days. Most items ship from US warehouses through our fulfillment partners and arrive in 3-7 business days. A few items (the Smart Rolling Cat Ball and the Yellow AirTag cat collar) ship from our supplier's warehouse in China and take 7-14 business days. Each product page shows its delivery time.
- Returns: most unused items in their original packaging can be returned within 30 days of delivery. If something arrives damaged, defective or wrong, send us a photo within 7 days and we will replace it or refund you. See the full return policy.
- Payment: checkout is handled securely through PayPal. You can pay with your PayPal account or, in most cases, with a credit or debit card.
Questions?
We read every message. Reach us through our contact page and include your order number if you have one.